Question 1

How do I access my benefits after joining?

Accepted Answer

Once you’ve signed up, you’ll receive a fortnightly email with all the details on how to claim your exclusive rewards, discounts, and event invites.

Question 2

2027 Participant Agreement

Accepted Answer

The participant agreement for the 2027 TCS Sydney Marathon can be found here.
The bib collection agreement can be found here.

Question 3

Terms & Conditions - 2027 TCS Sydney Marathon presented by ASICS Volunteer Ballot

Accepted Answer

Volunteer ballot entries are non-refundable and non-transferrable – only the person who volunteers on event day (Sunday, 30 August 2026) is eligible for the entry into the ballot. Ballot details will be shared after the 2026 TCS Sydney Marathon. Entries are only valid in line with these Terms & Conditions, and the entrant must agree to the 2027 TCS Sydney Marathon Participant Agreement. Please note that an entry into the ballot does not guarantee participation in the event. Should you be successful in the ballot, you must still pay the applicable registration fee to secure your position. Please note that successful entrants from the volunteer ballot who also gain entry via the general ballot are not entitled to a refund for duplicate entries.

Question 4

When is the 2027 TCS Sydney Marathon?

Accepted Answer

The 2027 TCS Sydney Marathon presented by ASICS will be held on Sunday, 29 August.
 
The 2027 TCS Sydney Mini Marathon will take place on Saturday, 28 August.

Question 5

How old do I need to be to volunteer?

Accepted Answer

The minimum age is 14 years old; all persons between the ages of 14 to 16 must have the application form agreed to by their consenting parent/guardian. Unfortunately, persons under 14 are ineligible to volunteer for any position at the TCS Sydney Marathon. Those between the ages of 14 to 16 must also have an event day supervisor (parent/guardian) present on the day. This person is responsible for the underage volunteer and must also be registered as a volunteer themselves.

Question 6

Can I transfer my entry to someone else if I can't attend?

Accepted Answer

Unfortunately, all entries are non-refundable and non-transferable (including name transfers, general deferrals to 2028 or downgrades to a shorter distance), per the event terms and conditions.

Question 7

How are entries selected for the Sydney Marathon?

Accepted Answer

The TCS Sydney Marathon uses a ballot system for general public entry.

Question 8

Terms & Conditions - Volunteer & complete the online training to win a guaranteed entry to the 2027 TCS Sydney Marathon presented by ASICS

Accepted Answer

This giveaway is open to Australian residents 18+ only.

Eligibility is conditional on having been marked as attended at both the 2026 TCS Sydney Marathon presented by ASICS volunteer shift and completing the pre-event training ("2026 TCS Sydney Marathon presented by ASICS - Event Overview", "2026 TCS Sydney Marathon - ROLE Information Session", "2026 TCS Sydney Marathon presented by ASICS - Key Procedures"). Please note, attending the information session (online or in-person) will mark you as "Completed" for the "2026 TCS Sydney Marathon - ROLE Information Session".

The prize consists of:

One (1) non-complementary entry to the 2027 TCS Sydney Marathon with a maximum value of $330 AUD (or the 2027 international entry price).

Winners will be selected by random draw and will be contacted via email by Tuesday, 17 November 2026 with registration instructions. The entry is non-transferable and must be redeemed by 11:59pm AEDT on Thursday, 19 November 2026.

Entries are only valid for the 2027 TCS Sydney Marathon (42.195km) and may not be redeemed for a future year or an alternate distance. The entry must be registered in the winner’s name; entries claimed by another person will be cancelled without refund, and the spot will not be reissued to the winner. Employees of Pont3, TCS and ASICS are not eligible to enter.

The Promoter reserves the right to disqualify any entrant who tampers with the entry process or acts in a manner contrary to the spirit or intended operation of the promotion. This promotion is governed by the laws of New South Wales, Australia.

Question 9

Can I sign up even if I’m new to running?

Accepted Answer

Absolutely! Whether you’re a seasoned marathoner or just getting started, Seven Rewards is open to all runners who want to enjoy exclusive perks and be part of a vibrant community.

Question 10

How often will I get access to giveaways?

Accepted Answer

We run giveaways throughout the year, so there are plenty of chances to win! Keep an eye on your inbox for the latest announcements on new giveaways and opportunities.

Question 11

Can I defer my entry?

Accepted Answer

Deferrals are only offered to expectant parents under the Pregnancy Policy and active service members in the Australian Defence Force under the Defence Force Policy.

Question 12

When does the ballot open?

Accepted Answer

The 2027 ballot opens on 29 September 2026 at 10:00am AEST and closes on 19 October at 10:00 AEST.

Question 13

Can someone else run in my name if I can't make it on the day?

Accepted Answer

Name transfers are strictly prohibited. Any participant running under someone else's name will be disqualified and banned from future events.

Question 14

If I am successful in the ballot, does that mean my entry is confirmed?

Accepted Answer

If successful, your bank card was charged the relevant registration fee (AUD $285 for Australian & New Zealand residents, AUD $340 for internationals, plus a mandatory carbon levy and any optional donations) on 3 November 2026, with a confirmation email to follow.

Question 15

If I was unsuccessful, is there any other way I can run in 2027?

Accepted Answer

All unsuccessful applicants will be provided other options on how they can enter the TCS Sydney Marathon through our Travel and Charity Programs. If you opt-in during registration to share your details, our Travel and Charity Programs will also reach out to you directly.

Question 16

How do I register to be a volunteer?

Accepted Answer

The volunteer roster is OPEN! You can choose your shift here.

Subscribe to our mailing list to be the first to hear about volunteer registrations opening.

Question 17

How do I select a shift?

Accepted Answer

The volunteer roster is open, apply here! Please follow the steps below to choose a shift:

1. Sign into your Pont3 Volunteer Portal account.
2. Scroll down on the dashboard/homepage and select “Apply Now” for the relevant event (TCS Sydney Marathon / Medical Team / Pre-Event).
3. “Select” any of the available shifts and hit “Apply”. For details on each shift, click on the information icon next to the role.

Once your shift is confirmed, it will appear on your dashboard under “Upcoming Shifts”. You can click on each shift for all details such as date and times, responsibilities, meeting point, etc.

Question 18

I can't find my confirmation email, but my card has been charged.

Accepted Answer

Please check your junk/spam folders, then contact us by clicking here to locate your registration. Please ensure you include the name and email you registered with, in addition to your application number, if possible.

Question 19

Can I volunteer at the same location and in the same role as my friend(s) or family member(s)?

Accepted Answer

Of course – groups are encouraged!

Email volunteers@sydneymarathon.com to reserve your preferred group role.

Have friends volunteering? Let us know your volunteering together, and we will help to accommodate.

Question 20

How can I register as an athlete with a disability?

Accepted Answer

More information on registering as a duo team, a wheelchair athlete, or requesting a guide runner can be found here.

Question 21

How can I apply for the High Performance Program?

Accepted Answer

High Performance Program applications will be accepted from 14 September at 12:00pm AEST.

Question 22

I need to apply for an Australian visa. Can I get a visa support letter?

Accepted Answer

Entry into the TCS Sydney Marathon is not enough to satisfy the Australian government's requirements for entry into the country. Please email info@sydneymarathon.com from January to request a visa support letter.

Question 23

How do I know what location & role for which I will be registering?

Accepted Answer

Follow the links below for event location and role options. You will be able to choose your preferred role/location when you apply to volunteer. We will do our best to allocate accordingly; however, we cannot always guarantee first preferences.

- Pre-event Roles & Responsibilities
- Venue Roles & Responsibilities
- Course Roles & Responsibilities
- Medical Roles & Responsibilities
- Event Services Roles & Responsibilities

Question 24

Do you work with an official partner that offers hotels at special rates for participants?

Accepted Answer

Yes, you can book your hotel with Marathon Tours & Travel to access special rates and great value at various hotels in central locations around Sydney. More information coming soon.

Question 25

I deferred my 2025 or 2026 entry. When will I get notified about my deferral?

Accepted Answer

Deferrals who have nominated 2027 or who have not yet nominated a year to take part will be contacted after the ballot is drawn in November 2026 with instructions on claiming their entry for 2027.
 
If you have a deferral, please do not enter the 2027 ballot, as we will not be able to provide a refund if you are charged an entry fee, and you will forfeit your deferral.

Question 26

What should I take into consideration when choosing a location?

Accepted Answer

The event has an early morning start, with shift times starting as early as 3:00am.

You will need to consider your start time and transport to your meeting location when choosing a shift. Please note that extensive road closures will be in place for the event.

Public transport is encouraged and is included as part of joining our volunteer team.

Question 27

Where should I stay during event weekend?

Accepted Answer

Staying in central Sydney will keep you close to everything you need for race weekend. The Official Hotel Stays program by Marathon Tours & Travel offers participants and their supporters access to Sydney hotels at discounted rates at a wide range of properties. More information coming soon.

Question 28

Will I get my first preference of location & role?

Accepted Answer

You will be able to choose your preferred role/location when you apply to volunteer. We will do our best to allocate accordingly; however, we cannot always guarantee first preference, as we have a large number of roles that need to be filled.

Question 29

When can I register for the Mini Marathon?

Accepted Answer

More information on the Mini Marathon will be available in the first quarter of 2027.

Question 30

How do I register to be a Team Leader or Volunteer Support?

Accepted Answer

If you have experience working or volunteering at an event (especially running events), we would love to consider you for a team leader/volunteer support role. Team leaders and volunteer support will have increased responsibilities and will guide a team of volunteers on event day.

Please indicate this on your application form and contact the volunteer manager at volunteers@sydneymarathon.com to express your interest and briefly outline your experience in a similar role.

Question 31

How do I collect my bib?

Accepted Answer

All TCS Sydney Marathon participants must collect their race bib in person at the TCS Sydney Marathon Running Show at Sydney Showground during the designated opening hours from 26 to 28 August. Participants will be required to show a valid government ID to collect their bib.

Question 32

How can I enter to be a pacer?

Accepted Answer

Pacer applications will open in 2027.

Question 33

How will I know if my shift application form has been received?

Accepted Answer

Once you have submitted your application form, you should automatically receive a confirmation email stating that we have received your application.

Question 34

When will I receive the final details for the day?

Accepted Answer

Shift details, such as meeting location and shift time, will be available when choosing your shift. Please note that details may be subject to slight changes. Any changes to your shift details will be communicated as soon as possible.

Additional information such as transportation to/from your shift, training, key contacts, and more will be shared in August.

Question 35

Do you have to have any training for this event?

Accepted Answer

Yes, there will be an online briefing/training session held in early- to mid-August. If you are placed in a role as a volunteer support or team leader, the training session is mandatory. If your role is as a crew member, the training sessions are highly recommended. You will only be required to attend 1 training session (unless you are volunteering both at Expo and on event day). This training session will brief you on the event, your role and also give you the chance to ask any questions you may have.

Exact dates and times for information sessions will be communicated when you sign up for your shift.

Question 36

What time will my volunteer shift start?

Accepted Answer

Shift times will be available when choosing your shift. Shift times may be subject to a slight change before event day, but any changes will be communicated with alternate shift options.

Shifts generally start and finish anywhere between 3:00am – 4:00pm.

Question 37

How long will my shift be?

Accepted Answer

Your shift length will depend on your location on the course or in a venue. Shifts are approximately 6-9 hours in duration, including set up, pack down, and clean up. Lunch packs are provided to all shifts over 6.5 hours.

Question 38

How do I get to site?

Accepted Answer

You will need to make your own way to your volunteer location. Some areas will have parking nearby, but remember that there are extensive road closures on event day. Please check the websites below for updates on transport and road closures, and plan your trip carefully to ensure you arrive on time at the right location. The use of public transport is free for our volunteers.

More information on public transport and parking options will be available in August.

Please visit www.transportnsw.info and www.livetraffic.com.au for more information.

Question 39

What should I wear on the day?

Accepted Answer

You will be given a volunteer t-shirt and a cap to wear - you will need to collect these from your volunteer support/team leader on arrival at your volunteer site. We ask that you wear comfortable black pants or shorts and closed-toed shoes such as joggers.

Question 40

What food/refreshments will be provided on the day and what should I bring with me?

Accepted Answer

A snack pack will be provided to all volunteers, so ensure you collect this from your volunteer support/team leader on the day. Feel free to bring additional food and drink, but remember that there is no storage for personal belongings, so only bring what is necessary.

Question 41

Is there anywhere to store personal belongings?

Accepted Answer

No, there is nowhere to store your personal belongings at the event so please only bring what is necessary.

Question 42

What is the cut-off date for volunteer registration?

Accepted Answer

Volunteer registration is open until the day before the TCS Sydney Marathon – Saturday 29th August 2026 (or until all shifts are filled). All volunteers must register before attending their shift so we can ensure you are covered by relevant insurance in case of an incident (if applicable).

Question 43

Will I have other volunteers working with me?

Accepted Answer

Yes, you will have other volunteers working with you. The only time you might be by yourself is if another volunteer is taking a short meal break or if you are a course marshal.

Question 44

What recognition will I receive?

Accepted Answer

In addition to the gratitude of 40,000+ participants, you will receive an official Certificate of Appreciation so you can add your event experience to your CV.

Question 45

What do I get for volunteering?

Accepted Answer

Other than having a great time and meeting new people, all volunteers will receive the following:

- Receive an event cap
- Receive an exclusive volunteer t-shirt
- Receive an exclusive volunteer Jacket (event day volunteers only)
- Receive a limited edition volunteer pin
- Receive a snack pack
- Receive a lunch pack (Shifts over 6.5 hours)
- Receive a Certificate of Appreciation for volunteering
- Public transport included (for volunteer shifts from Thursday to Sunday)

TCS Sydney Marathon

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